|Welcome to All Pro Authentics|
All Pro Authentic is recognized as a leader in the Athlete Appearance and Sports Autograph industries. We contract athletes to appear at autograph shows nationwide. We also hold a number of Private Signings each year with players. We are a Direct Distributor of Sports Autographs.
We are also authorized dealers of Steiner Sports, Mounted Memories, Triumph Sports, GrandStand Sports, Tri Star and other Direct Distributors.
You will find our prices and our selection to be among the best because of our direct access to our products. Our items are all genuine, and we stand behind that statement with our exclusive Double Your Money Back Guarantee on the Authenticity of each and every autographed item we sell. All Pro Authentics is a name you can trust. Since the memorabilia market is very volatile, we will not honor sales for items that have increased dramatically in price from the distributor. We can not guarantee that the item is still available for the listed price from any distributor.
Terms and Conditions
All items are inspected 3 times before they are shipped, and will not ship unless they are in perfect condition unless stated otherwise in the item description. We pack all items securely, but everyone knows how the postal services can HANDLE our packages. Insured Shipping is available and advised. When placing your order, please select the insured shipping method for your protection. We will not be responsible for items lost or damaged during shipping.
All orders are shipped signature confirmation and tracking to the correct billing address, unless we can confirm via phone or e-mail with the owner of the credit card used, the address specified on your order as the ship to address. This is the limit of our responsibility.
All Pro Authentics can not guarantee delivery dates. In stock orders ship within 48 hours. Special order items, which include all jerseys not listed as in-stock in the item title, normally ship in 2 to 3 weeks. We cannot guarantee delivery in that time frame. During Christmas rush, 4 to 6 weeks or longer for delivery of jerseys is not unusual. Please keep this in mind because once placed, special orders cannot be canceled, changed or refused. They will ship within 24 hours of receipt from the distributor or manufacturer and it is the customers responsibility to claim, pick up or accept the package when delivery is attempted. Packages returned to us undelivered will not excuse the customer of his debt to us.
There is a 25% re-stocking fee on all items returned for exchange plus re-shipping and handling fees. You must e-mail us for a return address and authorization within 3 days of receipt and before returning an item for exchange or credit. You will be given the adress for returns at that time. The item must be returned to us within 7 calendar days of our return authorization. Returns after 7 days will not be accepted for any reason. No returns will be accepted for any reason at our shipping address.
Upon receipt of your purchase, please inspect the item before removing factory tags or discarding any original packaging. Absolutely no returns will be accepted for any reason at our PO Box address. Before returning an item you must contact us via e-mail for a return authorization number and return address. You will be given either a return for store credit authorization or a return for exchange authorization based on the nature of the return. You must e-mail us for a return address and authorization within 3 days of receipt and before returning an item for exchange or credit. All items must be received by us at our return address only, within 5 calendar days of the date that we grant your return authorization in their original packaging with any tags still attached and any paperwork, coa's, etc to be considered for exchange or credit. Returns after 5 calendar days will not be accepted for any reason, no exceptions. All refunds are in store credit only, no exceptions. You must e-mail us for a return address and authorization before returning an item. You will be given the adress for returns at that time. All returns will be charged a 25% re-stocking fee plus shipping costs. Items such as jerseys returned not in original condition (original packaging and all tags still attached) will be charged a 30% fee in addition to the 25% re-stocking fee to defray the cost of replacing the item in our inventory, as the item can no longer be offered as "new". Returns made without our written consent will be donated to a youth group in your name, no refund or credit will be given, and you forfeit your right to the item or to any chargeback. Returns received after 10 days will not be accepted under any circumstance. All sales on Special Order and Closeout Items are Final - No Exceptions. If a customer returns a special order item for any reason, no refund will be given and the customer gives up their right to the item as well as any right to a refund or chargeback. By placing your order you are agreeing to our policy and waiving any right to future chargebacks by your bank or credit card provider as this agreement overrides any such chargebacks.
All refunds will be issued as store credit only, no exceptions. In the event that we shipped a wrong item, full store credit will be given. All others will receive a store credit for the cost of the item, less shipping and any re-stocking fees. Store credits must be used within 60 days of the date issued.
Special Order and Close Out Items:
All unsigned sports and throwback jerseys are Special Order items unless stated as (in-stock) in the item title and are manufactured or ordered in as needed upon your placing of an order. Closeout items are stated as Closeout in the item title. On special order items your credit card will be charged in full before production begins or at the time we confirm your order from our distributors. Closeout items are charged to your credit card and shipped within 24 business hours. Be certain of the style and size you are ordering because all sales are final on special order and close out items. Most unsigned jerseys take approximately 1 - 3 weeks for delivery, however additional time may be needed during heavy shopping times or for hot demand jerseys such as recently traded players. In - stock items normally ship in 2-3 business days.
All Pro Authentics can not guarantee delivery dates. In stock orders ship within 48 hours. Special order items, which include all jerseys not listed as in-stock in the item title, normally ship in 1 to 3 weeks. We cannot guarantee delivery in that time frame. During Christmas rush, 4 to 6 weeks or longer for delivery of jerseys is not unusual. Please keep this in mind because once placed, special orders cannot be canceled, changed or refused. They will ship within 24 hours of receipt from the distributor or manufacturer and it is the customers responsibility to claim, pick up or accept the package when delivery is attempted. Packages returned to us undelivered will not excuse the customer of his debt to us.
In Stock items are marked as (In Stock)in the item title and will be shown as such on your order. All unsigned jerseys not listed as (In Stock) are special order items. Please be certain to order the correct size and style when ordering special order items. By placing an order for a special order or close out item, you are agreeing to our terms as stated and this supersedes any chargeback or refund policy from your bank or credit card provider. Once placed, special orders can not be canceled for any reason. Your credit card will be charged at the time of sale. Sales on all special order and in stock closeout items are final (no exceptions). Failure to accept or pick up orders when delivery is attempted by the post office does not excuse you from your debt to All Pro Authentics. Returns on special order and closeout items will not be accepted for any reason. If a customer returns or refuses delivery of a special order item for any reason, or does not take delivery when the post office attempts to deliver an item, no refund will be given and the customer gives up their right to the item as well as any right to a refund or chargeback.
Chargebacks and Chargeback Fees:
Customers who file and lose a chargeback against us despite our stated terms will be charged an additional $40.00 for our costs and time spent in supporting our case. The credit card used to make the purchase will be charged the additional $40.00 fee within 200 days of our being notified of the chargeback being decided in our favor. In placing your order you are agreeing to these charges and terms. Our stated shipping time is from the date we receive your order from the distributor or supplier, and not from the date the order is placed.
Partial Order Fulfillment:
When placing an order for more than one item, All Pro Authentics will fulfill the order to the best of our ability. Many items we sell are from third party distributors and some items may be sold out from their stock. In the case of special order items, you will be charged at the time that we confirm your special order with our distributor. If one or more items from your order are unavailable, you will still be responsible for any confirmed special order items ordered. You will not be charged for the undeliverable item or items.
When shipping to any address specified by the buyer, the post office will require a signature. Be aware that if your order is signed for by anyone at the address you specified on your order, your order is considered delivered. It is your responsibility to acquire the item from the signer. Any order we ship to you that is not accepted, refused, wrong address on order form, not delivered or not picked up at the post office is still your responsibility. You are strongly advised to select the insured shipping option when placing your order, as our obligation ends when your order is shipped. If an item comes back to us undelivered, your credit card used to make the purchase will be charged for any re-shipping costs and fees as well as an additional $10.00 service fee for each time that we must re-ship the item. By placing your order you are agreeing to our policy and waiving any right to future chargebacks by your bank or credit card provider as this agreement overrides and supersedes any chargeback or refund policy from your bank or credit card provider.
All orders are sent via USPS Priority shipping with Signature Confirmation. Uninsured items, once shipped are not our responsibility. Insured items that are lost or damaged during shipment will be replaced within 30 days of the conclusion of the USPS investigation or a full store credit will be issued to the customer.
All Pro Authentics
P.O. Box 424
New Market, MD. 21774-0424
Customer Serivice is via e-mail only
All Pro Authentics accepts a wide range of credit cards. If paying by check or money order, e-mail us first to check on item availability so we can hold the item for you. Be sure to enter your shipping address. It is best to e-mail us before sending payment in case the item is currently out of stock. Hot items usually sell out quickly.
In stock items ship within 3 days. Some third party items may take 10-14 days to ship. Display cases requiring laser engraving can take 7-10 days to ship. Special Order jerseys can take 2 - 4 weeks. Please check our information page for special rules on special order items. During Christmas Season, shipping may take longer than normal.
Our goal is your satisfaction. How can we please you?